1. Order cancellations and returns are not accepted for any reason. Please review the item description and seller ratings before purchase.
2. Each mercari item is shipped individually. Orders from the same seller will be processed separately, resulting in multiple handling fees and local Japanese shipping charges. Combined shipping is not available.
3. As mercari does not have a negotiation system, we cannot provide price negotiation services.
4. We cannot assist with purchases for items marked as "Buyer Specified," "Bundle Deals," "Requires Buyer's Agreement (Not Buy It Now)," or "Partial Shipping of Order."
5. Buyers cannot demand specific shipping methods from sellers. Shipping will be as per the seller's offered options.
6. Requests for early shipping, post-purchase price reductions, or transaction cancellations after purchase cannot be accommodated.
7. Once items arrive at our Japanese receiving point, buyer feedback must be provided and payment released to the seller. Feedback cannot be modified, and negative or no feedback is not permitted.
8. Refusal of items is not allowed after they arrive at our Japanese receiving point.

1. After the first payment is completed, the order will be processed within the system-displayed timeframe.
2. Items on the website may sell out at any time. Completing the first payment does not guarantee successful purchase of the item.
3. Once our Japanese receiving point confirms receipt of the item, our staff will immediately provide feedback to the seller and release the payment.
4. We cannot provide negative feedback or withhold feedback to sellers based on member requests.
5. If the seller uses a shipping method without tracking (e.g.,【普通定形外邮件】、【メール便】 etc.), we cannot provide compensation for lost items.
6. We cannot communicate with or inquire to sellers regarding issues with ongoing transactions, items in transit, or problems with items received at our collection point (errors, damage, discrepancies, etc.).
7. This website is not covered by our standard guarantees. Please consider carefully before making a purchase.

Air freight: If the arrival notice exceeds seven days and the status of the goods is not confirmed, a customer complaint will occur and the seller will not be able to report it.

After receiving and inspecting the goods, if you have any questions, please contact Alfred 24 customer service staff within 48 hours after receipt, and let Alfred 24 make a decision. letao will try its best to provide relevant information to assist members in processing. The following are reminders:

1. You can leave a message through "Customer Service Message" and provide local express delivery in Order number and have the following information ready:
● Product outer box/unboxing photos
● Photos of damaged goods

2. Alfred24’s liability for any shipment, including but not limited to loss or damage, is limited to actual direct losses and shall not exceed the upper limit of HK$500 per shipment; if it is sent to a Post Smart Mail station or post office The maximum compensation limit for each shipment is HKD 320.

The following are product types that are not eligible for compensation by Alfred 24:
▲ The shipment is flammable or explosive, or is easily moldy, rotten and/or discolored, etc.
▲The shipment is fragile
▲The shipment is a liquid product
▲The recipient’s address is incorrect or invalid
▲The recipient’s contact number is invalid or the text message cannot be received
▲Any unpredictable or force majeure factors